@marcchang wrote:
We have a user on our server that has been removed from all teams (for testing). I can still see my 1 to 1 chat with him on the left chat menu (listed as outside of team), but the whenever I message him, it crashes the mattermost service. Has anyone seen this before? Not sure if it matters, but the user is a System Administrator.
Posts: 2
Participants: 2
@Naga wrote:
When I view the System Console the "Server Logs" window is an empty white box. Clicking refresh briefly causes a loading icon which then disappears.
When I try to set logging to file to true I get an error "We received an unexpected status code from the server. (500)". Trying to manually set log-to-file to true in config.json prevents mattermost loading on restart.
I am running on Amazon Lightsail and I deployed Mattermost using Cloudron.
I'm not sure what I am doing wrong or where I should try next? I'm new to SSH but I have done a search for any file called mattermost.log and drawn a blank. I can't find any sort of log output anywhere which I need in order to debug incoming hooks I am trying to setup.
Thanks for any help
Posts: 1
Participants: 1
@kag wrote:
Hello,
This morning, I ran the latest Windows 10 (Enterprise, 64-bit) updates. After my computer rebooted, the whole Mattermost window is now black, except for the title bar (screenshot: http://imgur.com/tIz56mS).
I'm running version 3.4.1 and I also tried 3.5.0-RC2 and the problem is the same.
I don't know if this can help, but I've seen this problem once before: I was trying to enable triple monitor on my video card (NVIDIA NVS3100M) and the Optimus video drivers had all kinds of bugs (general Windows problems, and the Mattermost window was also black). I gave up and disabled Optimus in my BIOS and everything came back to normal, including Mattermost.
Posts: 1
Participants: 1
@repz wrote:
Summary
Getting the message "Token request failed" when i try to authorize mattermost on gitlab.
Steps to reproduce
I followed the gitlab mattermost install page, i'm runing the whole gitlab environment in dockers (using official image)
Expected behavior
Describe your issue in detail
Observed behavior
Once i try to login on my mattermost env through gitlab, It keep telling my that the Token registration as been rejected.
Mattermost login page
httpsgyazo.com/f8b8bf58882361f07ba8180b897ad928Mattermost authorization
[https]gyazo.com/5c7a05decf7640a090b7f07e069cee17Token rejected
[https]gyazo.com/83acf34c6c2a4524381d4e1713179107Gitlab logs
==> /var/log/gitlab/gitlab-rails/production.log <== Started POST "/oauth/authorize" for 172.17.0.4 at 2016-12-12 08:26:34 +0000 Processing by Oauth::AuthorizationsController#create as HTML Parameters: {"utf8"=>"✓", "authenticity_token"=>"hV5Kc5q0KRgKZNmMAh49UdGSejbajoFKCIyrPtr3WkkHTReY6tES+agMno6VZcO2b3z+r0qv0pbjJaBl/VSljw==", "client_id"=>"8ff5c2c69203be0290d8e3f1f47b23781f84a544d760833bb87618da891d49ef", "redirect_uri"=>"https://mattermost.hsfactory.net/signup/gitlab/complete", "state"=>"eyJhY3Rpb24iOiJsb2dpbiIsImhhc2giOiIkMmEkMTAkV3lyOFBCNVliS05MMEJwMVZSS1BOZXJEanB2emhpR1l3YWc0NHlaaC96c252aVk5YUJFRW0ifQ==", "response_type"=>"code", "scope"=>"api"} Redirected to https://mattermost.company.com/signup/gitlab/complete?code=8426ea1804ada7bcabb0ec195e42b1817fa2ebbea65ccca1ab95ce425427b5b0&state=eyJhY3Rpb24iOiJsb2dpbiIsImhhc2giOiIkMmEkMTAkV3lyOFBCNVliS05MMEJwMVZSS1BOZXJEanB2emhpR1l3YWc0NHlaaC96c252aVk5YUJFRW0ifQ%3D%3D Completed 302 Found in 85ms (ActiveRecord: 16.0ms) ==> /var/log/gitlab/gitlab-workhorse/current <== 2016-12-12_08:26:34.73912 git.company.com 172.17.0.4:49244 - - [2016-12-12 08:26:34.63540592 +0000 UTC] "POST /oauth/authorize HTTP/1.1" 302 326 "https://git.company.com/oauth/authorize?response_type=code&client_id=8ff5c2c69203be0290d8e3f1f47b23781f84a544d760833bb87618da891d49ef&redirect_uri=https%3A%2F%2Fmattermost.company.com%2Fsignup%2Fgitlab%2Fcomplete&state=eyJhY3Rpb24iOiJsb2dpbiIsImhhc2giOiIkMmEkMTAkV3lyOFBCNVliS05MMEJwMVZSS1BOZXJEanB2emhpR1l3YWc0NHlaaC96c252aVk5YUJFRW0ifQ%3D%3D" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36" 0.103534 ==> /var/log/gitlab/mattermost/current <== 2016-12-12_08:26:34.83189 [2016/12/12 08:26:34 UTC] [EROR] /signup/gitlab/complete:AuthorizeOAuthUser code=500 rid=e95id3iwztfrzdkbqk5es959ew uid= ip=xxx.xxx.xxx.xxx Token request failed [details: Post https://git.company.com/oauth/token: dial tcp 172.17.0.3:443: getsockopt: connection refused] ==> /var/log/gitlab/mattermost/mattermost.log <== [2016/12/12 08:26:34 UTC] [EROR] /signup/gitlab/complete:AuthorizeOAuthUser code=500 rid=e95id3iwztfrzdkbqk5es959ew uid= ip=xxx.xxx.xxx.xxx Token request failed [details: Post https://git.company.com/oauth/token: dial tcp 172.17.0.3:443: getsockopt: connection refused]Gitlab config
mattermost_external_url 'https://mattermost.company.com' mattermost['enable'] = true mattermost['service_use_ssl'] = true mattermost_nginx['ssl_certificate'] = "/etc/letsencrypt/live/mattermost.company.com/fullchain.pem" mattermost_nginx['ssl_certificate_key'] = "/etc/letsencrypt/live/matteermost.company.com/privkey.pem" mattermost['service_use_ssl'] = true mattermost['service_address'] = "0.0.0.0" mattermost['service_port'] = "8065" mattermost['service_enable_incoming_webhooks'] = true mattermost['service_enable_outgoing_webhooks'] = true mattermost['service_enable_oauth_service_provider'] = true mattermost['team_site_name'] = "Mattermost" mattermost['team_enable_team_creation'] = true mattermost['team_enable_user_creation'] = true mattermost['team_allow_public_link'] = true mattermost['gitlab_enable'] = true mattermost['gitlab_secret'] = "f34a8493af9eb0f060ed767c308f890eae56a9d93e52e13e3310b502dd3f6ebe" mattermost['gitlab_id'] = "8ff5c2c69203be0290d8e3f1f47b23781f84a544d760833bb87618da891d49ef" mattermost['gitlab_scope'] = "" mattermost['gitlab_auth_endpoint'] = "https://git.company.com/oauth/authorize" mattermost['gitlab_token_endpoint'] = "https://git.company.com/oauth/token" mattermost['gitlab_user_api_endpoint'] = "https://git.company.com/api/v3/user" mattermost['email_enable_sign_up_with_email'] = true mattermost['service_enable_insecure_outgoing_connections'] = trueI looked at every single setting again and again without success. Mail login is working.
PS: Sorry for gyazo's link, as a new registered user, i can'"t post more than 1 image in a post, also edited links as i can only post 2 in a single post.
Posts: 1
Participants: 1
@jasonblais wrote:
Original report from @daramousk.
Does anyone in the community have thoughts on this question? Have this been reproduced by others?
Summary
Messages not getting received when I connect to a VPN
Steps to reproduce
Connect to a VPN on Ubuntu 16.04, if messages are sent on Mattermost you will not be able to receive them. If you click refresh though you will be able to receive them normally and the functionality gets restored.
This issue occurs when using the browser and the native application
Posts: 1
Participants: 1
@gubbins wrote:
Summary
When posting messages that will result in email sends, noticeable delays are evident. I suspect these are even leading to missing emails.
Steps to reproduce
Using mattermost 3.5 with email send configured with an smtp server, no authentication. Approx 250 users in the team.
Compare:
- post message to an online user
- post message to an offline user
- post @all message in Town Square
Expected behavior
I would expect the interface to respond immediately in all three cases showing the message as posted. I would also expect all the emails to be sent of course.
Observed behavior
Posts to online users appear immediately.
Posts to offline users show a noticeable delay, during which the text is grey and there is a wait icon displayed.
Posts that will result in a lot of emails, like @all in Town Square, can take tens of seconds to appear confirmed.This effect has become much more noticeable since we moved our mattermost server to a different host, which I suspect is because the communication between the new host and the smtp server is slower.
I suspect (unconfirmed) that we are also getting missing emails when the posting user does not wait for the post to complete. If they instead go to another channel, close their session etc, then I think the emails are not sent. We have had various reports of users failing to get email notifications in situations that they would expect to get them, and the evidence so far would be consistent with this theory although it's difficult to know. There is one known example of an @all post being "abandoned" in this way while still showing the wait icon, and it seems that some users were notified by email while others were not. There are no errors in the log related to email sends.
I am not sure if this only affects users with their email send set to Immediate, but almost all of our users do have that set.
If I'm right about the underlying cause of the slow post and missing emails, I'd suggest that the email sending needs to be pushed to a background thread to resolve these issues.
Any help in further diagnosis would be great - as would any views on whether I am on the right track here!
Posts: 1
Participants: 1
@toogy wrote:
I need to send one message per second via an incoming web hook. It works for a while but after a few seconds I get a
ConnectionResetError(in Python). I checked the Rate limiting settings because my first thought was that Mattermost was preventing this kind of behaviour by kicking the bot out. I haveEnable rate limiting = false
Maximum queries per second = 10
Maximum Burst Size = 3000000
Vary rate limit by remote address = falseStill, I keep getting those connection resets and I don't know why.
Should I keep the connection open between the python program and Mattermost?
Posts: 2
Participants: 1
@protoz wrote:
Summary
Using Postman, I am unable to get a response when I post a user id into the endpoint users/ids using Postman.
Steps to reproduce
Following the api reference:
https://api.mattermost.com/#tag/users%2Fpaths%2F~1users~1ids%2FpostMattermost 3.4 using Docker
Postman Chrome plugin
Post:
http://localhost/api/v3/users/ids
Header:
Authorization: Bearer {token}Body (raw):
["{user_id}"]Expected behavior
A similar output of get users/me but for the specified user
Observed behavior
{"id":"api.context.404.app_error","message":"Sorry, we could not find the page.","detailed_error":"There doesn't appear to be an api call for the url='/api/v3/users/'. Typo? are you missing a team_id or user_id as part of the url?","status_code":404}
Posts: 1
Participants: 1
@edzob wrote:
Summary
some users (2) not not create a direct message conversation to another user but they can chat in an DM that has been created by another user.
Steps to reproduce
I do not know how to recreate by others.
we are using MM Version: 3.5.0 (3.5.1) Database: postgres
We imported users etc from Slack.
user 1: chromebook: chrome / Firefox and Android
user 2: windows firefox, iphone
behaviour is on the browser and on the app.
users can search for other users in the field at the direct message part.
When clicking on the button to start DM with other user. nothing happens.
When another user starts the DM, then messaging to each other in the DM is no problem.when user 1 is going to pre-release.mattermost.com this strange behavior is not present in the browsers.
Expected behavior
click on the button and are able to send DM to a user
Observed behavior
no error message. .Clicking the button does not give responce in app/web
Posts: 2
Participants: 1
@OlliRajala wrote:
One of our users changed the topic of team to link/picture requiring authentication. Even though he changed it to better one when he noticed the issue the history still persists.
So now it asks the authentication for all users every now and then because of the history includes this problematic picture. Is there any way to delete that message? It seems that I can delete messages posted by individual users but not this message posted by System.
-Olli
Posts: 1
Participants: 1
@ogr wrote:
Hello,
we installed the Mattermost Enterprise Edition and currently face a problem with the configuration of a secure database connection.
We want to use the MySQL-Server within our intranet as database for Mattermost and the database connection has to be encrypted with SSL/TLS. Our current SqlSettings look like this:
"DriverName": "mysql", "DataSource": "database_user:password@tcp(mysql.server:3306)/database_name?charset=utf8&timeout=90s&tls=true"Do you have an advise how to configure the details for the database connection over SSL/TLS?
We tried the tls=custom url parameter in the DataSource string but couldn't find a way to set the required TLSConfig object using the config files. With tls=true we get the following error:
Failed to ping db err:tls: either ServerName or InsecureSkipVerify must be specified in the tls.ConfigUsing the tls=skip-verify option works to establish an connection, but doesn't meet our security requirements.
We would be grateful for a good hint.
Posts: 5
Participants: 2
@Limi wrote:
Summary
When a new direct message arrives, I see that red-circle indicator on each of the team's tabs. Then I have to go into each of the teams and click on the direct message to make that indicator disappear.
Steps to reproduce
I'm on a Mac. El Capitan OS.
Mattermost version 3.4.1
When receiving a new direct message, open the app window to see a red indicator on each of the team tabs. Then go to one of the team tabs and select the user from which the message is received to see their message, and only then does the indicator for the team you are on disappears. To remove the indicators on the other team tabs you need to select each tab and select the user from which message is received.Expected behavior
When a new DM is received either only active team window displays an indicator or only the team tabs to which sender belongs. More importantly, when I select the sender's name on the left nav to expose his/her message, regardless of which team I'm on, the indicators in all team tabs should disappear simultaneously.
Observed behavior
N/A
Posts: 1
Participants: 1
@SeiichiShadd wrote:
Summary
Unable to display the pipe character in a table
Steps to reproduce
Have a pipe character as part of some text in a table, and send it in the JSON payload to the incoming webhook. Also tried escaping the pipe character.
Expected behavior
Have the pipe character display alongside text in any given cell
Observed behavior
A new cell is created and everything is shifted over when a pipe character is present in the text
When attempting to escape the pipe character with '\', the escape character is not displayed, and the above behavior is observed.
Exact payload:
{"text" : "Pipe test:
|Test1|Test2|
|:--|:--|
|This text has | in it|Oh boy|"}When attempting to escape the escape character (), the following error is observed and nothing is outputted to the channel:
{"id":"web.incoming_webhook.parse.app_error","message":"Unable to parse incoming data","detailed_error":"","request_id":"yc39wf6ehtrpffn1wp4nguyqfr","status_code":500}
Exact payload:
{"text" : "Pipe test:|Test1|Test2| |:--|:--| |This text has \| in it|Oh boy|"}
Posts: 1
Participants: 1
@Schuby wrote:
We are running a trial version of MatterMost enterprise to vett it for possible production use. We are encountering an issue with users who have previously signed up with email/password. New users can use SSO just fine as long as their account did not already exist.
Summary
Existing users cannot use SAML SSO. Receive error: "An account with that username already exists. Please contact your Administrator"
Steps to reproduce
Version: 3.5.1
- Follow step-by-step these instructions: https://docs.mattermost.com/deployment/sso-saml-adfs.html
- Have existing user switch to SSO sign-in under Account Settings.
- User clicks on SSO button and receives error.
Expected behavior
Based on following the step-by-step guide, existing users who have a matching email and username to the correct LDAP attributes should be able to automatically login.
Observed behavior
Existing users who click on the SSO button receive: Receive error: "An account with that username already exists. Please contact your Administrator". This is after confirming the username and email match, and switching from email sign-in to SSO.
Logs:
[EROR] Couldn't save the user err=SqlUserStore.Save: store.sql_user.save.username_exists.app_error, user_id=xxxxxxxxxxxxxxxxxxxxxx, Error 1062: Duplicate entry 'xxxxxxx' for key 'Username' [EROR] /login/sso/saml:SamlInterfaceImpl.DoLogin code=302 rid=xxxxxxxxxxxxxxxxxxxx uid= ip=xx.xx.xx.xxx An account with that username already exists. Please contact your Administrator. [details: SqlUserStore.Save: store.sql_user.save.username_exists.app_error, user_id=xxxxxxxxxxxxxxxxxx, Error 1062: Duplicate entry 'xxxxxx' for key 'Username']
Troubleshooting steps indicate:
- Received error message: An account with that username already exists. Please contact your Administrator.
This usually means an existing account has another authentication method enabled. If so, the user should sign in using that method (such as email and password), then change their sign-in method to SAML via Account Settings > Security > Sign-in method.
This error message can also be received if the Username Attribute of their SAML credentials doesn’t match the username of their Mattermost account. If so, the user can update the attribute at their identity provider (for instance, back to the old value if it had been previously updated).
We confirmed the user has a matching username to the LDAP Username attribute and prevously had the user switch their sign-in method to SSO.
Posts: 1
Participants: 1
@srikanthtns wrote:
hello
Is the Account -> sign-on option to switch to SAML integration available only in Enterprise version ? Not in trial version ?
Also , Authentication -> SAML on system console option.
Is there any way to generate SAML xml for Mattermost to upload to custom IDP ?Thanks!
Posts: 3
Participants: 2
@afrodrumunit wrote:
Summary
Ever since the update, team members using the Mattermost-Desktop app or Chrome browser do not see new messages as they are sent, and need to manually refresh to display new content.
Steps to reproduce
This is an internal Mattermost server, on the local network, configured with Connection Security set to None. Server was migrated from 3.5 to 3.6 without changing the configuration.
Observed behavior
Interestingly, some clients using Edge, Firefox, or the mobile Android app do not have this issue. It seems related to these lines in the server log file:
[2017/01/19 08:33:31 EST] [DEBG] websocket.authTicker: did not authenticate ip=xxx.xxx.xxx.xxx:50090 [2017/01/19 08:33:31 EST] [DEBG] websocket.read: closing websocket for userId= error=read tcp xxx.xxx.xxx.xxx:8065->xxx.xxx.xxx.xxx:50090: use of closed network connectionand these lines in the client console log:
[] websocket connecting to ws://xxx:8065/api/v3/users/websocket [] method=getFileInfosForPost status=undefined statusCode=undefined err=Error: Request has been terminated Possible causes: the network is offline, Origin is not allowed by Access-Control-Allow-Origin, the page is being unloaded, etc.
Posts: 1
Participants: 1
@jungle wrote:
When I play with webrtc, firefox can't connect to janus's secure websocket. after web server response with webrtcToken successfully, firefox print out errors :Firefox can't establish a connection to the server at wss://my.janus.com ...
When I look back at the janus starting logs,find that something may never start successfully:Secure WebSockets server started (port 8189)...
[2017/01/19 09:03:25:0941] NOTICE: Initial logging level 7
[2017/01/19 09:03:25:0941] NOTICE: Libwebsockets version: 2.1.0 root@zbtx5-v2.0.0-188-ge67dfe1
[2017/01/19 09:03:25:0942] NOTICE: IPV6 not compiled in
[2017/01/19 09:03:25:0942] NOTICE: libev support not compiled in
[2017/01/19 09:03:25:0942] NOTICE: libuv support not compiled in
[2017/01/19 09:03:25:0944] NOTICE: Threads: 1 each 8096 fds
[2017/01/19 09:03:25:0945] NOTICE: mem: platform fd map: 64768 bytes
[2017/01/19 09:03:25:0945] NOTICE: Compiled with OpenSSL support
[2017/01/19 09:03:25:0945] NOTICE: SSL disabled: no LWS_SERVER_OPTION_DO_SSL_GLOBAL_INIT
[2017/01/19 09:03:25:0947] NOTICE: Creating Vhost 'default' port 7188, 2 protocols, IPv6 off
[2017/01/19 09:03:25:0947] NOTICE: Listening on port 7188
[2017/01/19 09:03:25:0947] NOTICE: mem: per-conn: 512 bytes + protocol rx buf
[2017/01/19 09:03:25:0947] NOTICE: canonical_hostname = zbtx5
Admin WebSockets server started (port 7188)...The line 10(SSL disabled: ...), is this means that my secure websocket hasn't start successfully?Regards,
Jungle
Posts: 1
Participants: 1
@matthewmalone wrote:
Summary
Autostart service not running on Ubuntu
Steps to reproduce
- Mattermost 3.6.1
- Went through setup here https://docs.mattermost.com/install/install-ubuntu-1604.html
- Got to line "curl http://localhost:8065" successfully, but the response is "invalid curl: (7) Failed to connect to localhost port 8065: Connection refused"
- I can access the server when I run "sudo -u mattermost /.platform", but not via a service!
Expected behavior
I cannot access the Mattermost server when it is run as a service!
Observed behavior
"invalid curl: (7) Failed to connect to localhost port 8065: Connection refused"
sudo systemctl status mattermost.service
* mattermost.service - Mattermost
Loaded: loaded (/lib/systemd/system/mattermost.service; enabled; vendor preset: enabled)
Active: activating (auto-restart) since Sat 2017-01-21 12:01:27 UTC; 4s ago
Process: 2280 ExecStart=/opt/mattermost/bin/platform (code=exited, status=0/SUCCESS)
Main PID: 2280 (code=exited, status=0/SUCCESS)
Posts: 1
Participants: 1
@ggrensteiner wrote:
New install fails to connect to android app
I have a new install and the server appears to work fine via web browsers, I have validated that the SSL cert is valid and has 100% of the fullchain information. Websocket works fine via chrome as well, I can see it connecting and I get packets back and forth from it. Email notification and push notifications are both disabled while testing the server.
When I attempt to login via the android app I get "You may be offline or the Mattermost server you are trying to connect to is experiencing problems." The only think I can see form the server end is that adroid recieves GET /api/v3/users/initial_load with a 200 status.
Is there a listing somewhere of what could trigger that message? Is there something in the initial load that android would not like that could cause it to show that message?
Posts: 1
Participants: 1
@rikardos1 wrote:
Hi,
I setup mattermost at separte host, to be authorized with gitlab: (this guide: https://docs.gitlab.com/omnibus/gitlab-mattermost/)Getting on mattermost host, I click on "sign in with gitlab" button and get redirected to gitlab, to authorize application. But after callback to my mattermost host I see the error: "Your password must contain at least 5 characters."
what could it be?
Posts: 1
Participants: 1
